evipaccestickets protects you and makes sure that your tickets are 100% guaranteed!

How does evipaccesstickets 100% Guarantee protect you

evipaccestickets guarantees all Buyers the following:
You will get your tickets in time for the event.
Your tickets will be authentic and valid for entry.
Your tickets will be as good as or better than the ones you ordered.
You will be refunded if the event is cancelled and not rescheduled.

If tickets are not received before the event:

If the event has not yet occurred, evipaccestickets will attempt to locate the tickets and ensure their delivery (or attempted delivery) to you prior to the event. If the tickets cannot be located or the time for the event has passed without any delivery attempt, evipaccestickets will issue the Buyer a refund for the full cost of the tickets, including service fees and shipping and handling charges.

If tickets are not the same or better than those the Buyer committed to purchase:We will investigate your complaint and determine whether you received the same or better tickets than those you committed to purchase. If we determine that you did not receive the same or better tickets, we will either provide you with replacement tickets that are the same as or better than the tickets you committed to purchase, or at our option and following our receipt of the tickets from you, refund to you the full cost of the tickets, including service fees and shipping and handling charges. evipaccestickets may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase.

If tickets are fraudulent and are not honored by the venue:

evipaccestickets will provide Buyer with a prepaid FedEx shipping label to use in returning the tickets to us along with a Ticket Return Form. If the venue confirms that the tickets were fraudulent, we will issue the Buyer a refund for the full cost of the tickets, including service fees and shipping and handling charges. In the event of any problems at the venue, please call our evipaccestickets Live Help Line immediately at (877) 664-4TIX for assistance.

If the event is cancelled or postponed:

If an event is cancelled and will not occur at a later date, evipaccestickets will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of their tickets, including service fees and shipping and handling charges. evipaccestickets, in its sole discretion, will determine when an event has been cancelled. If an event is postponed and the venue where the event is to be held will issue new replacement tickets, evipaccestickets will work to obtain replacement tickets for the Buyer. If an event is postponed and the number of replacement tickets available is limited, evipaccestickets, may, in its sole discretion, deem the event cancelled.

Making a claim under the:
evipaccestickets 100% Guarantee:

If tickets are not received before the event:

Buyer must contact the evipaccestickets at help@evipaccestickets.com or our Live Help Line (877) 664-4TIX no later than the earlier of 3 calendar days after the date the tickets were to arrive or 3 calendar days prior to the event. If Buyer does not contact evipaccestickets within this required time period, the benefits of this guarantee will not be applicable.

If tickets are not the same or better than those the Buyer committed to purchase:

Buyer must contact evipaccestickets at help@evipaccestickets.com or (877) 664-4TIX no more than 3 calendar days after Buyer's receipt of the tickets. Please note that similar or more desirable tickets may be substituted in place of the specific tickets listed on the evipaccestickets site. evipaccestickets may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase.

If tickets are fraudulent and are not honored by the venue:

Buyer must contact evipaccestickets within 7 calendar days following the date of the event. Buyer refunds for fraudulent tickets are limited to a lifetime maximum of $500.

If the event is cancelled or postponed:

If an event is cancelled and will not occur at a later date, evipaccestickets will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of their tickets, including service fees and shipping and handling charges. If an event is postponed and evipaccestickets is unable to obtain replacement tickets for the Buyer, evipaccestickets will issue a refund after the Buyer returns their unused tickets to evipaccestickets. All returned tickets must be received by evipaccestickets within ten days of the Buyer's receipt of notice from evipaccestickets regarding eligibility for refund.

Abuse of the evipaccestickets 100% GuaranteeWe reserve the right to suspend or permanently cancel the registration of any Buyer who attempts to abuse the evipaccestickets 100% Guarantee and will report any such abuse to the appropriate legal authorities.